Virtual care

Access to healthcare services can make all the difference in the world, which is why Lifemark is constantly innovating to improve access to care and provide people the care they need. If in-person services aren’t available in your area or if you’re unable to get to the clinic, you can now connect remotely with a Lifemark clinician through Lifemark Virtual Care, which uses video conference and/or the telephone to provide services at a distance.

Our virtual services are easy to use, private, and, most of all, convenient. Lifemark Virtual Care:

• Removes accessibility and/or mobility barriers
• Connects you with clinicians regardless of location
• Protects your privacy through safeguards and robust policies
• Reduces travel time while still ensuring you receive quality care

Our virtual care services include:

• Physiotherapy
• Occupational therapy
• Pelvic health
• Concussion care
• Kinesiology
• Chiropractic
• Sport Medicine
• Psychology
• Bracing
• Office ergonomic evaluations
• Vocational assessments
• Exercise therapy

The virtual care services are continuing to grow. Contact us for more information.

Before your appointment, you will receive (via email or text) a link to an appointment session through a video conference platform that facilitates real-time transmission of visual information between you and your clinician.

Any documentation that you need to review and complete prior to your appointment will be sent to you ahead of time.

If at any time during the session either you or your clinician feels that using electronic communications is limiting the effectiveness or quality of the services provided, we will look to schedule an in-person appointment with you.

The services are largely the same. Our clinicians are required to meet the same regulatory and legislative requirements and adhere to their respective Standards of Practice and Code of Conduct, just as they are for in-person services.

Lifemark also has strict privacy and information security policies and procedures in place with regard to managing information when using electronic communication technologies.

To learn more or to schedule a virtual care appointment, call 1-888-948-7052 or email [email protected].

“When the pandemic hit, so many aspects of life were disrupted. Thankfully, because of virtual care, this was not one of them! The transition to virtual care was seamless, and I have continued to receive the same quality of care as I previously received in person.”
- Amber, BC

“My physiotherapist is a good listener and has given me hand-tailored care. His advice on how to deal with post-op pain while progressing with the exercise program has been invaluable to me. I am amazed at how well this has worked out.” 
- Rosalind, Toronto, ON

Alec St. Pierre, Physiotherapist

"Virtual rehabilitation allowed me an avenue to continue to help people at a time when I could not see anyone in clinic. I appreciate the ability using virtual platforms allows to provide structured personalized exercise programs for my patients."

Mary Bishai, Physiotherapist

"I conducted a virtual assessment for a patient with a knee injury. The patient was grateful that we were still available to help as he wants to be ready for golf season (if it starts on time) and was worried about his injury. The sound and picture were PERFECT!"

What kind of equipment do I need to participate in a Virtual Care session? Is a microphone required?

A laptop, smartphone (Android or iPhone) or tablet (such as an iPad) with a camera and microphone. No software installation is required.

Can I join a session from my own home or do I need to go in-person to a Lifemark clinic or facility?

Either. A number of services are available remotely from your home.

How do I make a Virtual Care appointment?

If you are interested in making an appointment, contact us at 1-888-725-4992 or via email at [email protected] and we will be happy to assist you.

Does Virtual Care cover people who live in remote areas where Lifemark currently doesn’t have clinics?

Some regulatory and licensing restrictions may apply. Contact us at 1-888-725-4992 or via email at [email protected] to see what services are available in your region.

How can I get ready for a virtual care session with Lifemark? 

To ensure you are ready for your appointment, you should: Test your access to the video conference platform using the link you have received via email Review the information you were provided about receiving virtual care services Complete any required documents prior to the appointment. 

What can I expect for my first appointment? 

At the beginning of a virtual care session, the clinician will review your ID, obtain consent to participate in the session via the electronic communication platform and will then proceed with the assessment or treatment in a similar manner as for an in-person appointment, including discussing your medical history, concerns and current status. 

Any questions or concerns you may have about virtual care, such as privacy or follow-up sessions, are addressed during the session. 

Is it possible to perform a full ergonomic evaluation of a workstation through Virtual Care? 

Yes, virtual services are available for office ergonomic evaluations. We may ask you to send your clinician via email specific photographs of your workstation prior to your appointment, including: 

• Side view seated in chair
• Front view seated in chair
• Full desk view
• Side view seated at computer
• Position of telephone, mouse, keyboard Photo of chair